Return & Refund Policy

KAWAJUN Hong Kong Limited

Unit 1-4, 19th Floor, The Broadway, 54-62 Lockhart Road, Wan Chai, Hong Kong

 

Office Hour:(Mon-Fri) 0900am - 1800pm, Lunch Time 1200pm-1300pm

                         ** Closed at Sat, Sun & Holiday

 

 

Return & Refund / Exchange

 

Under normal circumstances, we would not accept any request for exchange of products or

cancellation/Refund of orders.

 

Please check the details of your order carefully before proceeding.

 

Received a defective / incorrect product

 

Please contact us by Tel: 2838 9622 or Online inquiry or email (info@kawajun.com.hk) within 3 days after the products arrived.

 

Please keep the product in the original packaging when it was delivered.

 

If you received damaged and incorrect products, we will notify you via e-mail, within a reasonable period, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price.

 

In case of any dispute, the decision of KAWAJUN HONG KONG LIMITED shall be final.